Based on the Disney model the Office Administrator Programme provides front line administrators with the skills, knowledge and resources to assist the office team to deliver quality service to exceed customer expectations.

Target Group: Harcourts Business Owners, Managers and Administrators.

What you will learn…

• Learn how to create a great first impression and an office environment that shouts success
• Advanced communication skills to control every aspect of the customer experience
• Resources available and systems for efficient record keeping and system back up
• Where to obtain and utilise available marketing resources and marketing standards
• Handling complaints and creating satisfied customers
• How to better support your business owner in the areas of weekly returns, franchise returns, banking and accounts, taxation, payroll and staff leave
• Develop skills for personal time management and efficiency
  

Programme Structure

The course is conducted over one day.

Where?

Harcourts Academy specialist trainers present the Office Administration Programme in Academy training centres throughout Australasia.

Further information...

For all course enquiries and pricing details, please contact us.